Projects
@ Webex
I currently lead the Partner Experience design team at Webex, shaping tools that support ~$52M in revenue and over 60 engineers. Beyond product work, I drive key cross-functional initiatives across Accessibility, Design Metrics, Content Design, and Power-Up—a program focused on growing and empowering designers.
Product: admin.webex.com
Role: Leader of Partner Experiences & Programs @ Platforms UX
Webex by Cisco
2020 - Present
Leading Partner Experiences at
Webex by Cisco
Product Leadership, User Experience Design & UX Strategy
How thoughtful UX leadership isn’t just about designing screens—it’s about influencing strategy, shaping culture, and delivering measurable impact. You’ll see how I bring clarity to chaos, partner deeply across functions, and champion inclusive, scalable design.
Building an Accessibility Program
at
Webex by Cisco
Accessibility Leadership, Program Management & UX Strategy
Led the creation of an acclaimed accessibility program from the ground up—defining strategy, KPIs, and processes while embedding inclusive practices into team workflows. Built an accessible component library, trained cross-functional teams, and drove a lasting culture shift. Recognized with an SF Design Week Award in 2023.
@ Sprint
At Sprint, I led research and design for digital workflows across the customer lifecycle, from optimizing the sales funnel to redefining post-purchase care experiences like billing, support, and account management. My work contributed to a 200% YoY increase in digital sales, 300% growth in self-service adoption, a 21% rise in AutoPay enrollment, and $1.7K average debt recovered per user via new payment features. By 2020, we achieved Sprint’s first-ever positive NPS (100%) for digital care journeys—just two years after our design team was established.
Product: sprint.com
Role: Lead product designer and qualitative researcher
Sprint
2018 - 2020
Perfecting the Checkout at
Sprint
User Experience, Customer Analytics & Quantitative Research
As a Quant UX partner, I led the strategy and designed key experiments to improve checkout and boost conversion. We focused on high-impact funnel moments, using data to reduce cart abandonment and fuel innovations like the Family Cart. This work drove measurable gains in digital and omni-channel sales.
Designing the Non-revenue Moments at Sprint
User Experience Strategy, Product Leadership, Quantifying UX
I led the experience strategy alongside a talented team to demystify the value of investing in data-backed design discovery. Our focus was on reducing costs, improving user experiences, and building a product strategy centered around a validation model. This approach uncovered thousands of instances of hidden design and recovered significant lost revenue, increased digital adoption, and led to measurable business impact.